i need to order a pod. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Please have a look here. Hi J1882, Thank you for posting to us here on the Community. Our new WiFi Max service allows you to have up to 3 pods. Start the Scan (do this in every room. If the scan picks up that you need a pod it will allow you to order some. I have used the Virgin Connect app to confirm these speeds. About our help and support page. ) he went through and ordered the pod for me, so hopefully will come through and be free. Check out the do's and don'ts, in our Community FAQs. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Take control using. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. I have the option on the site but it errors out, classic. Stream from Virgin Media. Also I need to order a WiFi pod which is now included in my Volt package, (coverage is terrible in. Sorry to hear that you've been unable to order your pod via connect app. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @VAF . You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Speed It's great to hear you're looking at having WiFi Pods. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Options. Easy to set up, coverage has. Tap Start the scan. The pods can only be sent out one at a time and a minimum of 7 days apart. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Account - Mobile. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. . The app should fine tune your connection and make it stronger in your various rooms and then if yuo meet the criteria order a pod for you. QuickStart, set up and connections. Virgin Phone Switchover. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bun. Phone. . QuickStart, set up and connections. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. Scan complete, Tap continue. Browse Virgin Media Virgin Media Community. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. I found out there should be an isolation box. SpeedWi-Fi pods - failed orders. I am now on the phone and moving between departments and being on hold. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. This will optimise the connection where possible and then if it can't and a Pod is needed, you'll be prompted to order one. You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these. Up to 3 WiFi Pods if needed. Tried to call but no go there either. Then Start the scan again. . Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. I am so sorry to hear you're experiencing some issues and complications with your Wi-Fi Pod and are considering returning it. I am sorry to hear you are experiencing issues with the WiFi signal in your home, we will be able to help. Best. I will be able to assist you on this and get a pod sent out. Re: WiFi Pods order. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. While connect to WiFi, Tap I’m ready. Speak soon, Nat. Networking and WiFi. Add a Comment. QuickStart, set up and connections. While connect to WiFi, Tap I’m ready. Thanks - Steve Hi. Sign in to My Virgin Media. Whilst they may be included in the package, a pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Hi Please see message 2 on the following <<< pinned post >>> which details how to request the wifi podsHey steff_c Thanks for your post here, sorry to see your pod is partially covering your signal, this is definitely a case where we need to add one more to get this issue sorted. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. Not ideal when the Connect app only occasionally decides to recognise the hub. Hi stiffers . Home Phone. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. I have a volt M200 package. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Start the Scan (do this in every room) Scan complete. The firm said that the pods and the Media Hub. Check your broadband service. - 5289462. You can only have a maximum of 3 Pods. Our home scan feature will guide you from room to room to carry out WiFi speed tests. I would like to help you with this. Broadband, TV and Landline offers. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. It is not great - often the reconnections drop out or can't be made. Up to 3 WiFi Pods if needed. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Sign in to My Virgin Media You can also order WiFi Max or get a second or third WiFi Pod,. Here you’ll find all the help you need for Virgin Media related problems and issues. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. Account - Cable. VM will only send out one at a time, and there must be at least 7 days before ordering each one. 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections 7 hours ago; Connection to Oculus 2 in Networking. Called the customer services number and after going through multiple menus was sent a link that did not work. I have merged them now. Stay safe online. Tap Start the scan. on 24-04-2023 10:57. Account - Cable. • Wait 2 mintues for Scan. If it is poor again after the rescan, it. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Forum Team. Apologies for the delay in responding. Any issues, please make your own Forum thread as easier to help 🙂. Once this is done, you can add more Pods (up to a total of 3) at a later date. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. Tap Order a WiFi Booster if an option. Hi there @LFC383 . Then Start the scan again. The home scan feature will guide you from room to room to carry out WiFi speed tests. Phone. Tap Add a room, Tap the room you're in. Seems to be a common problem. SpeedYou can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. Is this correct, if so is there anybody that can help. Browse Virgin Media Virgin Media Community. • Tap Add a room, Tap the room you're in. Networking and WiFi. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Do: use the Connect app to run a super-intelligent WiFi home scan. Thank you so much for your help! I've run the network diagnostics as per your instructions, and yes it shows the temperature of my Hub 3. Can someone assist me with getting a Wi-Fi pod please? Many thanks! As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. SpeedI don’t have a pod at all and I am doing the tests via wifi , please help it so driving us all and as it make a the tv in our back room - 5403097. The pods are only free for volt customers and 1gig service. Networking and WiFiI upgraded to the Gig1 service and was told I could order up to 3 wifi pods. . I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Re: WiFi Pods order. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Manage Your Account. Wait 2 mintues for Scan. Billing and payments. While connect to WiFi, Tap I’m ready. . Please try following the instructions <<< here >>>. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. Kind regards, Ilyas. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Had Virgin Installed around August when they came to the area, was given a Hub5x with a 1gig package and told that modem mode would enable me to use my own kit that i wanted to run. Please let me know how you get on. Kind regards. . Scan complete, Tap continue. See the following page for details, including how to order online via My Virgin Media or through the Connect app. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Start the Scan (do this in every room) Scan complete. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. Virgin Mobile. This promotion means you won’t pay the usual setup fee of £35. Tap Start the scan. Sorry to hear that you've been unable to order your pod via connect app. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. I called to speak to someone and they said they couldn't order as had to use Virgin Media app to scan and it would give me an option to order. Tap Start the scan and then. Tap Start the scan. 0 Kudos. Email. The best way to get a pod order is download the Virgin Connect app, from here do a scan. . Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I am so sorry that you have also faced an issue ordering a Pod. Have replied to your PM and awaiting your response. Here you can change your network name (SSID) and password, choose which. Switched On Families. If you need any further help after doing this, let us know. They are free on Volt, 1GB or Oomph bundles. SpeedOur new WiFi Max service allows you to have up to 3 pods. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. However, this can take up to 24 hours to be updated. This link will help. I know I have. Meet WiFi Max. Tap Add a room, Tap the room you're in. Tap Optimise WiFi now if an option. The best way to get a pod order is download the Virgin Connect app, from here do a scan. While connect to WiFi, Tap I’m ready. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster. Then Start the scan again. However it will be chargeable if your on a lower tariff. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. . Patiently looking forward to a FTTP choice in my area. My Virgin Media. 0 Kudos. The Virgin Media Connect App is the control unit for your WiFi. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. Browse Virgin Media Virgin Media Community. TV on the go. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. 1 ACCEPTED SOLUTION. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. Networking and WiFi. The app checks wifi strengh and then tries to improve the router. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Tap Order a WiFi Booster if an option. The pods can only be sent out one at a time too. The WiFi signal needs boosting upstairs. You can even reboot your Hub from the comfort of your sofa. Hi @lojelo5 - thank you for getting back to us. Tried chat via connect app but says it's all busy and to try later. Retail Wireless Repeaters or Wi-Fi Mesh / Routers are so much more capable - and work with any ISP. Speed Please can you try the below steps usng the Connect the app:-. Then Start the scan again. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. · Then Start the scan again. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. The VM connect app says go to 'my virgin media' account and order a WiFi pod? The contact phone number rings out for ages. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . Hi , Thank you for your post and welcome back to our community forums. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. . Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. Hi, I am a new customer. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. While connect to WiFi, Tap I’m ready. Hi @VAF . Technical assistance just gets an AI that assumes there's a fault. How to perform the scan and order the wifi pods when using the Connect app. Thanks for your suggestion. 0 Kudos. The app should detect low signal and allow you to order them straight from there. While connect to WiFi, Tap I’m ready. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. --------------------. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. Start the Scan (do this in every room) Scan complete. Broadband. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. Am on 1GB, very weak signal in partners office and constantly disconnecting. . an hour ago. Hello My broadband speed is a bit spotty in my flat - I get 500mbs+ in my bedroom (Bedroom 2) where I use it most but poor readings in the rest of the residence. So you need to prove that you can't get 30 Mbps (3. I'm on 1 gig broadband with a hub 4. They are free on Volt, 1GB or Oomph bundles. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. If not. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. I presume I'm on WiFi max because my package is the 1gig volt. Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. QuickStart, set up and connections. Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. Networking and WiFi. No setup fee is available on all bundles, broadband & phone, and broadband only packages. WiFi Pods and Boosters. Tap Start the scanHi, I was trying for 1hour scan my house for Wi-Fi coverage, but I can’t do it as my Wi-Fi keeps cutting off. I'm so sorry to hear you're having a bit of trouble with Wi-Fi speeds and ordering a Wi-Fi Pod, but I'm not entirely sure what you mean when you say you're trying to activate Wi-Fi Max. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. on 24-04-2023 10:57. If so, Tap Optimise. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. Clicking on Chat to us now does nothing. Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi Friday; Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday; WiFi Pod ordering shambles in Networking. The best way to get a pod order is download the Virgin Connect app, from here do a scan. • Then Start the scan again. Just joined. The app should detect low signal and allow you to order them straight from there. I used the Connect app to get readings (Bedroom 1: 19 mbs, Bedroom 2: 540 mbs, Hallway: 17 mbs, Kitchen: 15 mbs, Living room: could not ge. you will be. · Tap Add a room, Tap the room you're in. QuickStart, set up and connections. Tap Start the scan. There's areas of my house that get no wifi signal. 😊. Stream from Virgin Media. I will be able to assist you on this and get the Wi-Fi pods sent out. From 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. Here you’ll find all the help you need for Virgin Media related problems and issues. I can see you are currently in PMS with a member of our team to resolve this. I loose WiFi connection completely from half way down my hallway and need the signal to. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The Virgin Media Connect app is the control unit for your WiFi. They are free on Volt, 1GB or Oomph bundles. Glad to hear that the POD has started working again, but if you do have any more issues with it please return to this thread to let us know and we can send you a PM to have a closer look, and offer some more help if needed! All the best. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Previously with NTL, Virgin Net, Cabletel, Cable Online. My Virgin Media App. Check out the purple envelope in the top right hand corner for a private message from me. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Hi, I’m looking at how to order Wifi pods, I’ve run the diagnostics in every room via the VM Connect app. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. The pods are only free for volt customers and 1gig service. I have tried contacting customer services no less than 6 times and been assured on every occasion that one has been o. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. Thanks for posting and welcome back to the community. . Scan complete, Tap continue. Speed. Virgin Media. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. Thank you for posting about your issues with the Wi-Fi Pod. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. Please do get in touch if you require any further assistance, and we will be happy to help. Virgin TV 360. Following that if you need additional pods you can order them by logging into /my-virgin-media ,. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. Smart Wi-Fi Pod Support. Then Start the scan again. Plus, No way to access to customer support thru phone, or live chat. About our help and support page. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. However they can be chargeable depending what package you on. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Hi @BenCuiffe . Options. If the scan picks up that you need a pod it will allow you to order some. Once I've got to that page, I'm taken to a screen to. The best way to get a pod order is download the Virgin Connect app, from here do a scan. The mesh wifi pods now come with a speed guarantee . If you do find that you need additional pods for more signal, you can have up to 3 per account. Re: Order WiFi pods. Home Phone. This happens on 2 sides across my house so I guess I need 2 pods to keep it running smooth. Please do get in touch if you require any further assistance, and we will be happy to help. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. . . Happy to pick this up for you - check out the envelope in the top right hand corner for a private message from me. WiFi Pods and Boosters. Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. HI had virgin media installed on Saturday. Wait 2 mintues for Scan. Is this correct, if so is there anybody that can help. 😞 I will assist you on this and send a private message. Then Start the scan again. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. I've just moved to Virgin Media and am also part of Volt as have O2 mobile. Hi @Zahra_m27 . It never arrived. Kind regards, Ilyas. Tap Add a room, Tap the room you're in. However they can be chargeable depending what package you on. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. While connect to WiFi, Tap I’m ready. Subscribe 3K views 1 month ago #meshwifi #pod #wifi6 Virgin Media WIFI Pods | GIG1 | - Setup & How to Use ( in depth guide ) any issues don't hesitate to. • While connect to WiFi, Tap I’m ready. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection.